Business Customer Tasks
At Allegheny Valley Bank, we are committed to great customer service and support. You may find the answers to your questions and concerns in our Frequently Asked Questions.
I need to reset my online banking password:
Call any branch office to have your password reset.
I would like to report a misplaced or stolen AVB business debit card:
Please call 1-800-528-2273 immediately to suspend usage of the card. Contact your local branch office to order your replacement card.
I would like to report a misplaced or stolen AVB corporate credit card:
Please call 1-800-325-3678 immediately to suspend usage of the card. Contact your local branch office to order your replacement card.
What is Allegheny Valley Bank’s routing/ABA number?
I need a copy of a check or of my bank statement:
Check images and account statements can be accessed anytime through AVB Online. Enroll in online banking today! Once you have set up your account, go to Account Statements to enroll in E-statements. If you cannot access AVB Online, contact your branch office.
I need to place a stop payment:
You can initiate stop payments anytime through telephone banking or AVB Online. Dial 412-784-8728 for telephone banking or enroll in online banking today! If you cannot access AVB Online, contact your branch office.
If you are experiencing technical difficulties with AVB Online:
Contact your branch office.
Has your business recently moved or have a new phone number?
You can update your address and telephone number anytime through AVB Online. Enroll in online banking today! If you cannot access AVB Online, contact your branch office.
Are you changing the name of your business?
Contact your local branch office to have your account updated.
Cash Management Users
I forgot my AVB Deposit Xpress password and/or my user account is disabled due to too many failed logins:
Please call Cash Management Support at 412-684-1082.
I need to add an additional user for our AVB Deposit Xpress service:
Client users with administrator access can add additional users for their company by logging in to AVB Deposit Xpress, then clicking “Users” and then “New Client User”. At the New Client User creation page, fill in the required info and click “save”. Client users can also contact Cash Management Support at 412- 684-1082 for assistance.
I need to fax my ACH Origination batch total sheet:
The fax number is 412-773-7270.
I need to add an additional company user to our AVB Online Service:
Additional documentation is required for this service. Please contact your local branch office and we will prepare the documentation for you.
I would like to send a wire transfer request via AVB Online (WebWire):
Due to risk associated with this type of electronic transaction, a WebWire service agreement and RSA Authentication Token are required. In order to use this service, please contact your local branch office to enroll.