Common Customer Tasks

At Allegheny Valley Bank, we are committed to great customer service and support.  You may find the answers to your questions and concerns in our Frequently Asked Questions listed below.

My AVB debit card has been misplaced or stolen: 
Please call 1-800-528-2273 immediately to suspend usage of the card. Contact your local branch office to order your replacement card. 

My AVB credit card has been misplaced or stolen:
Please call 1-800-325-3678 immediately to suspend usage of the card. Contact your local branch office to order your replacement card.

My mobile phone has been misplaced or stolen and I would like to remove AVB Mobile from the device:
You can disable AVB Mobile banking service through your online banking account. Simple login to AVB Online, go to the Administration menu, and select Mobile Banking to remove your account from a mobile device.

I need to reset my online banking password:
Call any branch office to have your password reset.

I need to reset the PIN number for my debit card:
Visit any branch office with your identification to obtain a new PIN.

What is Allegheny Valley Bank’s routing/ABA number?
#043000847

I would like to order a debit card:
Visit any branch office to order a debit card on your account.

I need to reorder checks:  
You can order new checks anytime online or by visiting any branch office and we’d be happy to assist you.

What do I need to know about Overdraft Protection?
Overdraft protection plans allow other funding sources to cover your transactions. These services may be less costly than our standard overdraft practices.
Download The Online Overdraft Consent Form

I need a copy of a check or of my bank statement:
Check images and account statements can be accessed anytime through AVB Online. Enroll in online banking today! Once you have set up your account, go to Account Statements to enroll in E-statements.  If you cannot access AVB Online, contact your branch office.

I need to place a stop payment:
You can initiate stop payments anytime through telephone banking or AVB Online. Dial 412-784-8728 for telephone banking or enroll in online banking today! If you cannot access AVB Online, contact your branch office.

Have you recently moved or have a new phone number?  
You can update your address and telephone number anytime through AVB Online. Enroll in online banking today! If you cannot access AVB Online, contact your branch office.

Have you experienced a name change?
Bring your new identification into a branch office to have your account updated.