Privacy Policy

Privacy Policy for Consumers
Download our
Privacy Policy (PDF)

Online Privacy Policy for Consumers
Consumer Privacy

Banking legislation requires all financial institutions to detail their measures taken to protect the privacy of customer information. 
Even though it is reassuring to know there is an industry standard in place, we are pleased to report Allegheny Valley Bank has always enforced and strongly endorsed a strict privacy policy.  

We recognize that your privacy is a very sensitive and important matter. You entrust us with personal information about yourself and your finances and we work diligently to keep that information secure and confidential, using it only for the purpose of serving your financial needs.  

Allegheny Valley Bank adheres to strict standards of security, confidentiality and privacy with respect to your personal information. We only obtain information that is necessary and exercise extreme care in the handling of that information. Please read this notice to understand our commitment to you and your privacy, how we protect your information, and how your information may be disclosed to provide you with various services.

Information We Collect
Allegheny Valley Bank collects personal information about you from the following sources:  

  • Information provided by you on applications or other forms 
  • Information about your transactions with us and our affiliates 
  • Information from others, such as consumer reporting agencies, real estate appraisers, and employers

Information We Disclose
Allegheny Valley Bank does not disclose information about you or our former customers to non-affiliated third parties, except as permitted or required by law or otherwise authorized by you. Examples of this might include disclosures necessary to service your account, to provide information to a credit bureau, or to respond to subpoenas. 

Federal law allows us to disclose information about you to our wealth management affiliate. The type of information we may disclose includes transaction and experience information, such as account balances, account activity, and payment history. The Fair Credit Reporting Act restricts the disclosure to affiliates of certain credit or nonpublic personal information, such as information on applications and credit reports. We do not share this type of information with our affiliates.

Security Procedures
Allegheny Valley Bank takes the security of information seriously and has established standards to ensure your information remains confidential. Keeping financial information secure is one of our most important responsibilities. We maintain physical, electronic and procedural safeguards to protect our clients’ information. Employees are authorized to access client information only when they have a reasonable business need for the information.

Our Consumer Privacy Practices
Listed below are some of the data protection and privacy practices Allegheny Valley Bank has instituted to ensure your privacy:

  • Established specific security protection practices to ensure privacy of information.

  • Defined control methods to limit access to consumer information.

  • Formalized procedures and processes to ensure the maintenance of accurate information.

  • Established procedures and restrictions on disclosure of customer account information.

  • Defined standards for consumer data collection, use and methods of storage.

  • Required consumer data privacy covenants in third-party service and business arrangements.

  • Ensured our staff is committed to protect a consumer's right to data privacy.

  • Disclosed to our customers our privacy benchmarks and provided an overview of institution privacy practices.

To ensure we successfully accomplished these priority practices, as an organization we have:

  • Established formal guidelines for management and staff to ensure the protection of consumer data and staff awareness of data privacy are top priorities.

  • Developed and provided to all existing and potential customers a detailed notice about our data protection and privacy policy and practices.

  • Established guidelines to ensure proper procedures and controls are in place to address those situations required by law when we must disclose nonpublic personal information about you.

The consumer data protection/privacy notice serves as a reference guide for consumers, customers, bank staff and management regarding the protection of your data and your privacy. Every effort is made to ensure our records of your information are complete and correct. If an error is noted on your statement or in any other communication from Allegheny Valley Bank, please contact your local branch office as soon as possible.

Online Privacy Statement
We do not collect unique identifying information about you individually unless you voluntarily and knowingly provide us that information. The only time we will send you a "cookie" is when you have used the portal on the separate Internet Banking web site. A "cookie" is data that is given to a browser by a web server that is returned by the browser on subsequent transmissions to identify the user and specifically designated information. 

We do collect general information about your visit, such as when our site was accessed, which pages were accessed and what Internet provider was used. You may elect to provide us with more specific information, such as when you give us feedback or send us an e-mail. Please do not send sensitive account information via unsecured email.

If you provide any additional information, it is used internally and in furtherance of the purpose for which it was provided. We do not sell customer information we collect or that is provided to us to any third parties. From time to time information must be shared with third party vendors who assist us in delivering products and services. The Bank will seek to require third parties with whom we do business to follow appropriate privacy policies. The Bank does not bear any responsibility for any actions or policies of such third parties. 

If you would like to know what information we have collected regarding your visit to our website, contact your local branch. After reviewing the information, if you believe any of it is in error, please notify us of the alleged discrepancy, and if the information is incorrect, we will update it promptly. In addition, if you believe any information we have collected about you has been used for an improper purpose, please call our Security Officer at 412-781-0318 ext. 1030, and explain your concerns in as much detail as possible so we may take any appropriate action.

Children's Online Privacy Protection Act (COPPA)
The Children's Online Privacy Protection Act applies to online services directed to children under the age of 13. If you are a child under 18 years of age, please show this to your parents; please do not enter any information on contact forms, social media platforms or the online services of this institution without disclosure to your parents.

The law requires us to obtain verifiable consent from a parent or guardian before personal information is collected from children. Before doing this, we must verify the identity of the requesting parent. Parents will be allowed to revoke their consent.

Contact Information
If you wish to have a copy of our Customer Privacy Policy mailed to you, please send written correspondence to: Allegheny Valley Bank, Attn: Security Officer, 5137 Butler Street, Pittsburgh, PA 15201.  If you wish to contact us by telephone, please call 412-781-0318 ext. 1030 and ask for the Security Officer. You may also make inquires via e-mail at mries@avbpgh.com.